First Response Finance wins Best Car Finance Provider at Consumer Credit Awards 2024

First Response Finance is proud to announce that it's been named the 'Best Car Finance Provider' at the Consumer Credit Awards 2024. This marks the fourth consecutive year that First Response Finance has received this prestigious accolade, underscoring the company's commitment to exceptional customer service and innovative financial solutions.

Now in its ninth year, the Consumer Credit Awards, hosted by Smart Money People, recognise the top performers in the consumer finance sector. The awards are based on the ratings and reviews of real customers, making them a true reflection of customer satisfaction and trust. First Response Finance's win is a testament to the positive experiences shared by its customers.

Jacqueline Dewey, CEO of Smart Money People, expressed her congratulations to the finance company: "A well-deserved win for First Response Finance, having been voted 'Best Car Finance Provider' for the second year running. In the reviews we received, First Response Finance customers commended their brilliant communication, prompt response times, and easy application process. First Response Finance has created a seamless and user-friendly experience, with a website that is easy to navigate. Getting a car is a significant decision, and applying for finance can be a tricky process, but First Response Finance has made it as straightforward as possible for their customers."

The Consumer Credit Awards are unique in that they're based entirely on customer feedback. Smart Money People, the UK's leading consumer review platform focused on financial services, collects reviews from thousands of customers across the country. These reviews are then analysed to determine the winners, ensuring that the awards reflect genuine customer experiences.

Customers of First Response Finance have highlighted several key aspects of their positive experiences:

• Brilliant communication: customers have praised the clear and helpful communication from the First Response Finance team, making the entire process transparent and stress-free.
• Prompt response times: the efficiency with which the team handles enquiries and applications has been a standout feature, ensuring that customers are never left waiting.
• Easy application process: the simplicity and user-friendliness of the application process have been repeatedly commended, allowing customers to secure financing with minimal hassle.
• User-friendly website: First Response Finance's website has been designed to be intuitive and easy to navigate, further enhancing the customer experience.

The recognition from Smart Money People not only highlights the excellent service provided by First Response Finance, but also reflects the company's continuous efforts to improve and adapt to the needs of its customers. By prioritising customer satisfaction and leveraging technology to streamline processes, First Response Finance has set a new standard in the car finance industry.